Nightingale portland2/22/2023 ![]() ![]() Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement. Credit will be issued within 5-7 business days of receiving your returned item. A credit will be issued to your original method of payment for the full purchase price of your order excluding shipping and handling and any separate fees. Nightingale Remedies will not be responsible for loss or damage of return shipments. Once your return is received, it will be processed within 10 business days. – No other paperwork, invoice, or preauthorization is needed for your return. Information about whether you would like a refund or a replacement A detailed explanation regarding your reason for returning the item(s)ģ. Your order number and/or your complete name, address, and billing phone or email addressĢ. We suggest you ship returns to Nightingale Remedies via a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail).Īlong with your return, be sure to include the following:ġ. Send all returns to the address indicated on your packing slip/invoice. ![]() If you are dissatisfied with any merchandise from Nightingale Remedies for any reason, simply return the product within 60 days for an easy refund of your purchase price, excluding shipping and handling.įollow return information which is shipped with each package. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records. We are not responsible for return shipping costs when returning items for a refund or for lost returns. ![]() Then feel free to file a claim with the appropriate delivery service. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you. Tracking updates are available typically within 1 day of shipping out. Tracking for your order is emailed to you once your order is shipped out. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse. We work to ship out orders the same business day or the next business day after the order has been placed. ![]()
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